Support
Frequently Asked Questions
Find answers to common questions about Liolk. Can't find what you're looking for? Contact our support team.
General
What is Liolk?
Liolk is a decentralized platform that provides three core services: a data marketplace for secure buying and selling of data assets, distributed computing power for processing needs, and blockchain-based tracking services for immutable record-keeping. Our platform enables individuals and enterprises to monetize their data and resources while maintaining complete control and transparency.
When was Liolk founded?
Liolk was founded in 2025 with the mission to democratize data ownership and create a transparent, secure ecosystem for data exchange. We are headquartered in Scotland, United Kingdom, with a globally distributed team.
How is Liolk different from traditional data marketplaces?
Unlike traditional centralized platforms, Liolk operates on blockchain technology, ensuring complete transparency and immutability of all transactions. You maintain full ownership and control of your data, with smart contracts automatically enforcing your terms. There are no intermediaries taking excessive fees, and all transactions are verifiable on the blockchain.
Getting Started
How do I create an account?
Creating an account is simple. Visit our platform, click "Get Started," and follow the registration process. You will need to provide basic information and verify your email address. For enhanced features and higher transaction limits, you may complete optional identity verification.
Is there a minimum investment required?
No, there is no minimum investment required to use Liolk. You can start with any amount and scale your usage based on your needs. We offer flexible pricing models to accommodate users of all sizes, from individual data providers to large enterprises.
What payment methods do you accept?
We accept various cryptocurrency payments processed through our smart contracts, as well as traditional payment methods for enterprise accounts. Transaction fees vary depending on the blockchain network and transaction type.
Data Marketplace
How do I list my data for sale?
After creating an account, navigate to the Data Marketplace section and click "List New Data." You will be guided through the process of describing your data, setting pricing and licensing terms, and configuring access controls. Once submitted, your data listing will be tokenized and made available on the marketplace.
How is data quality verified?
We employ multiple quality assurance mechanisms including automated validation, community ratings, and optional third-party verification. Data providers can also provide sample data sets for buyers to evaluate before purchase. Our reputation system helps buyers identify reliable data sources.
Can I set custom licensing terms?
Yes, Liolk supports highly customizable licensing through smart contracts. You can define usage restrictions, time limits, geographic restrictions, redistribution rights, and more. Our "Bring Your Own License" feature allows you to implement custom terms that are automatically enforced.
Computing Power
What types of computing tasks can I run?
Our distributed computing network supports a wide range of tasks including machine learning model training, data analytics, rendering, scientific simulations, and general-purpose computing. We offer both CPU and GPU-enabled nodes for different workload requirements.
How is my code and data protected during computation?
We employ trusted execution environments (TEEs) that ensure your code and data remain encrypted and isolated during processing. Even node operators cannot access your sensitive information. Results are delivered encrypted directly to you.
How are computing costs calculated?
Computing costs are based on resource usage including CPU/GPU time, memory, storage, and network bandwidth. Prices are set by node providers competing in the marketplace, ensuring competitive rates. You can set spending limits and receive alerts to manage your costs.
Blockchain & Security
Which blockchain does Liolk use?
Liolk operates on a proprietary blockchain optimized for data transactions, with bridges to major public blockchains for interoperability. This allows us to offer fast transactions and low fees while maintaining the security and transparency of decentralized technology.
How secure is my data on Liolk?
Security is our top priority. We employ end-to-end encryption, zero-knowledge proofs for verification without exposure, multi-signature wallets, regular security audits, and bug bounty programs. Your data is encrypted at rest and in transit, and you maintain control of your encryption keys.
What happens if there is a dispute?
Our smart contracts include built-in dispute resolution mechanisms. For complex disputes, we offer mediation services and can involve third-party arbitrators. The immutable transaction record on the blockchain provides clear evidence for resolving conflicts.
Support
How can I contact customer support?
You can reach our support team via email at support@liolk.com, through our contact form, or via our help center. Enterprise customers have access to dedicated support channels with faster response times.
Do you offer technical documentation?
Yes, we provide comprehensive technical documentation including API references, SDK guides, integration tutorials, and best practices. Visit our documentation portal for detailed information on integrating with Liolk.
Is there a community forum?
Yes, we have an active community forum where users can ask questions, share experiences, and connect with other Liolk users. Our team regularly participates in discussions and announces updates through the forum.
Still have questions?
Our team is here to help. Reach out and we will get back to you as soon as possible.